Refund & Shipping Policy
We want you to love every purchase. If something isn't right, we'll make it right. Here's everything you need to know about returns, refunds, and how we deliver your order.
Last Updated: July 28, 2026
Return Policy
We offer a 7-day return window from the date of delivery for eligible products.
To be eligible for a return, your item must:
Be unused and in the same condition that you received it.
Be in the original packaging, with all seals and tamper-evident labels intact.
Not be a perishable item or consumable that has been opened or partially used.
Be accompanied by the original invoice or proof of purchase.
Be reported to us within 7 days of delivery via email or our contact page.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or refunded:
Opened herbal teas & powders
Opened skincare products
Products with broken seals
Customised / made-to-order items
Gift cards & vouchers
Perishable goods
Items marked "Final Sale"
Items purchased during clearance
Refund Process & Timeline
Initiate Return
Day 1Email us at shivskukreja@gmail.com or use our Contact page within 7 days of delivery. Include your order number, reason for return, and photos if the product is damaged.
Return Approval
1–2 DaysOur team will review your request and respond within 1–2 business days with return instructions and a return shipping label (for defective or wrong items).
Ship the Item Back
Day 3–5Pack the product securely and ship it to our address using our provided label or your preferred carrier. We recommend using a trackable shipping service.
Inspection & Approval
2 Business DaysOnce we receive the item, our team inspects it within 2 business days. We will notify you by email whether your refund has been approved.
Refund Issued
5–10 DaysApproved refunds are processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Damaged, Defective, or Wrong Items
If you receive a product that is damaged, defective, or different from what you ordered, we sincerely apologize. Please contact us within 48 hours of delivery with:
Your order number and email address
Clear photographs of the damaged/wrong item
A brief description of the issue
We will arrange a free return pickup and a full refund or replacement at no additional cost to you.
Shipping Information
We ship pan-India via trusted courier partners including Delhivery, Blue Dart, and India Post. Orders are processed within 24–48 business hours of payment confirmation.
Standard Delivery
5–7 business days
Free on orders above ₹499
Express Delivery
2–3 business days
Additional ₹99 charge
Same-Day Delivery
Delhi NCR only
Order before 12:00 PM
COD (Cash on Delivery)
Available pan-India
Applicable fees may apply
Tracking information will be emailed to you once your order ships.
Delivery times are estimates and may vary due to location, weather, or courier delays beyond our control.
Shudhham is not responsible for delays caused by incorrect shipping addresses provided at checkout.
For international shipping inquiries, please contact us directly.
Order Cancellation
Orders can be cancelled within 2 hours of placement for a full refund. After 2 hours, your order may already be in processing or packed for dispatch.
If your order has already shipped, you will need to follow the standard return process once it is delivered. Cancellation requests can be submitted via email or our Contact page.
Need Help with Your Order?
Our customer care team is available Monday to Saturday, 10 AM – 8 PM. Don't hesitate to reach out — we're always happy to help.
Or call us at +91 98117 97407